CONSUMER PROTECTION ACT SEMINAR:
The new Consumer Protection Act is now fully functional at a nationwide level. This new legislation can have a detrimental effect on your business if you are not aware of your obligations, and the consumer’s rights in terms of this act.
As SASM has a keen interest in preserving business continuity in South Africa, we have delved into this legislation and found that South African businesses need to make huge alterations in order to accommodate the new law into their daily business activities. With the expansive new rights granted to South African consumers, it has become imperative that retailers and business owners adapt swiftly, efficiently and accurately. With this vital focus in mind, SASM has established a complete and professionally constructed Consumer Protection Act training program.
SASM has therefore probed in to the complications this act will now pose to companies and have developed our SASM Consumer Protection Act Seminar.
What will the SASM Consumer Protection Act Seminar cover?
- Consumer Protection Act - a Basic Introduction.
- What are your Company’s Rights?
- Challenges Facing Companies
- Consumer Definitions
- What are Consumer’s Rights?
What Changes need to be Made in your Organizational Policies and Procedures? - How to Comply with the Act
Consumer Protection Act versus Corporate Responsibility and Accountability - Consumer Protection Act versus Company Ethics
- Consumer Protection Act and Company Branding
Consumer Protection Act and Company Principles - How to develop a Corporate Consumer Act Policy
- Benefits to Companies
- FAQs
Target Audience and Relevance:
- All Company Leadership (Executives, Top and Middle Management)
- Customer Service Employees
- Quality Management Employees
- Branding/Marketing Managers
- HR/ SHEQ/ Risk Managers
- Control Managers
- Any employees who deal directly with Consumers
- Supervisors
- Key staff members identified by your company
Course Outcome:
Attendees will have a clear understanding of issues your company will face, due to the new demands made by the Consumer Protection Act on your industry, as well as obtain the tools to effectively manage these risks.
Course Material Includes:
- Manual - fantastic for easy reference after training has taken place.
- Certification- great for proving staff members are trained on this Act.
- Consumer Protection Act poster set - effective for quick reference and ensuring all information gained during the seminar is easily understood within your organisation.
Why do you need to Attend?
Simply put, to protect your company, its branding and your business continuity. Doing so will ensure consumer loyalty to your brand. Business risk will be minimised through effective control procedures and structures. Contact us for your booking forms and strengthen your business through your mastery of the Consumer Protection Act.
